Under the existing legislation, the consumer is entitled to cancel the purchase contract for any reason and without explanation, the conditions set out below. To exercise this right, the customer must send a notice to that effect, within 14 working days of receipt of goods. The goods must be returned at the expense of the customer (standard delivery approximately 7.00 Euros unless otherwise rates of courier chosen) only if goods are in the same state that were delivered, not opened, used or tested within 14 days from the date on which the Company announced its decision to withdraw from the contract. We point out that the nature of the goods in question may be restrictions / conditions to be met for the return of such packaging, choice of courier etc. etc. For further clarification on contact our Customer Service Department via mail at info@mokaor.it.
The right of withdrawal can not be applied to distance sales of food, so it is not applicable on coffee pods and capsules, sugar and sweets.
Return the goods to:
MOKAOR S.R.L. – C/O RESO E-COMMERCE
Via G. Milano, 9/11
13100 – Vercelli (VC) - Italia
The Company will refund within 14 days from the day on which the Company has been informed of the consumer's decision to withdraw. The Company may withhold the reimbursement until he has received the goods or the consumer has supplied evidence of having sent the goods, whichever situation occurs first. The consumer is responsible only for the diminution in value of assets resulting from the handling of these different from those needed to establish the nature, characteristics and functioning of the goods. In case of return the gifts received with the order remain the customer.
Refund will be made through the same channel used by the consumer for payment. If paying by cash reimbursement shall be by bank transfer to the coordinates that the customer will undertake to provide the Company.