Terms and Conditions of Sale

Regulation of online sales

Current legislation regarding online sales and which refer to these terms of sale is the EU Directive 83/2011 concerning distance contracts.

Subject of the general terms and of the contract

The General Conditions of Contract governing the sale of products offered by the Company mokaor Ltd. (hereinafter the Company) on its website e-commerce and how to access the Site. The Agreement has as its object the sale by the Company on such terms , procedures, timing and levels of service quality as resulting from these Terms and Conditions.

Registration to e-commerce site

In completing the registration procedures to the Website, the Customer agrees to follow the directions given by the Company and provide their personal information is true, correct and updated. Registration is free. It being understood that the registration process services concludes exclusively electronically, the Company will give each customer a User ID and Password. The Customer recognizes that these User ID's and Passwords constitute the system for validation of access to the site of e-commerce. Customer acknowledges and agrees that these User ID's and Passwords constitute the only adequate means of identification at the time of access to services. Therefore, the Customer agrees that all acts performed through use of the aforementioned User ID and Password will be uniquely attributed to him and shall be binding on him. Customer acknowledges to be the sole and exclusive responsibility for acts committed by their User ID and Password and is obliged to maintain its secrecy and guard them with due care and diligence and not to sell them even momentarily to third parties.

Obligations and customer statements

Customer represents and warrants that:

  • to use the services offered by the Company in a lawful and comply with the conditions of use of the service;

  • to be of age.

It is understood that the Company reserves the right, in case the customer has violated any of the guarantees provided and above, to block its access to the e-commerce site temporary and / or permanent and to take legal action in the case.

How to buy

The purchase of products may be done by following the following steps:

  • Registration or purchase as a guest (no registration).

  • Authentication using the User ID and Password (log in)

  • Product choice

  • Order Placement with entering the necessary data to conclude the contract

  • Confirmation

  • Verification of the data provided and the conditions of sale

  • Confirmation and send order

The order placed by the customer through the steps of authentication with user ID and password means binding and the sales contract will be concluded upon receipt by the customer of the order confirmation unless withdrawal rights reserved to the consumer. The order confirmation will be sent to the address provided by the customer during registration and contain a summary of the conditions of sale, information and characteristics of the goods, detailed indication of price, terms of payment, withdrawal, delivery costs. If the Company has a temporary or permanent unavailability of products is committed to promptly notify the customer and no later than 30 days. and will ensure the return of the amount already paid by the customer, by reimbursement and / or a fine equal to the value of the goods. It is understood that both the order and the receipt are considered received when the parties are able to access it.

The pro-forma invoice will be generated automatically by the system once completed the purchase process, while the receipt-invoice will be delivered with the product.

In case of bad or disputes between the Company and our user / customer guarantee as of now our participation in an attempted friendly settlement that the user can promote before RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Vercelli, which allows to reach a satisfactory agreement with the help of a competent and neutral conciliator, in a friendly and safe way.

Orders by Phone

To place a phone order just call +39 3925481925 and ask for the product concerned. The procedure is quick and easy, in no time your order will be put in preparation. The phone number is available every day from Monday to Friday from 08:30 to 17:30. The data that will be requested are the following:

  • Name and Surname

  • Billing address and shipping address (if different)

  • Phone number

  • Tax code

  • E-mail address to which notices regarding your order

Requesting a phone order consent to the processing of personal data in compliance with privacy laws. Your data will be used exclusively for the execution of the order and will not be disclosed to third parties.


The customer agrees and acknowledges that the illustrative photographs of the products are indicative only, and the cosmetic of the same may be different and be different from the photographs. For each product offered will be available a description of the essential characteristics of good and only this description shall prevail to the detection of the product under contract of sale and its characteristics. The merchandising material is reserved for mokaor customers and collectors and may not be sold in the absence of regular supplies of mokaor products.

Internet Special Price

On the website you will find all products with current prices, relative to the Internet campaign underway. Offers and giveaways on the site may not coincide with those of catalogs and stores. The Internet Special Price may vary from one day to the next due to upgrade of the promotional campaign.


All prices include VAT. The site accepts payments by credit card, Postepay, bank transfer and PAYPAL. With Paypal are not accepted untracked shipping method and insurance is mandatory.

Shipping and minimum Order

The cost for shipping varies depending on the weight of the item ordered. Delivery is within the working day following the order confirmation if this is done by 16.00 for the areas of central and northern Italy; for areas of southern Italy delivers within 48 hours; Finally for the islands within 72 hours. The delivery to the plan, the telephone warning and possible insurance are additional services to be agreed before the order and are pagamento.La product delivery will be commissioned in third carriers. After verification of payment, delivery, barring unforeseen circumstances beyond the control of the Company and its partners, will take place within approximately 2/3 days of taking over by the carrier. In any case, the delivery can not exceed 30 days from receipt of the order, unless otherwise agreed.

The Company, from time of delivery to the carrier, assumes more responsibility for the loss or damage of things, except malice or gross negligence, as well as the Company shall not be liable for any loss or damage after the delivery to the customer, except malice or negligence.

The Company will notify the carrier data supplied by the customer in the order, you shall not be liable for errors or inaccuracies.

Shipments outside of the national territory will be announced from time to time by notice with info@mokaor.it.

Minimum order for invoice is 50,00 euro + vat in Italy or 100.00 euro outside Italy.

Procedures for withdrawal

Under the existing legislation, the consumer is entitled to cancel the purchase contract for any reason and without explanation, the conditions set out below. To exercise this right, the customer must send a notice to that effect, within 14 working days of receipt of goods. The goods must be returned at the expense of the customer (standard delivery approximately 7.00 Euros unless otherwise rates of courier chosen) only if goods are in the same state that were delivered, not opened, used or tested within 14 days from the date on which the Company announced its decision to withdraw from the contract. We point out that the nature of the goods in question may be restrictions / conditions to be met for the return of such packaging, choice of courier etc. etc. For further clarification on contact our Customer Service Department via mail at info@mokaor.it.

The right of withdrawal can not be applied to distance sales of food, so it is not applicable on coffee pods and capsules, sugar and sweets.

Return the goods to:

Via G. Milano, 9/11
13100 – Vercelli (VC) - Italia

The Company will refund within 14 days from the day on which the Company has been informed of the consumer's decision to withdraw. The Company may withhold the reimbursement until he has received the goods or the consumer has supplied evidence of having sent the goods, whichever situation occurs first. The consumer is responsible only for the diminution in value of assets resulting from the handling of these different from those needed to establish the nature, characteristics and functioning of the goods. In case of return the gifts received with the order remain the customer.

Refund will be made through the same channel used by the consumer for payment. If paying by cash reimbursement shall be by bank transfer to the coordinates that the customer will undertake to provide the Company.

Compliance Assurance

The Company applies the legal guarantee of conformity provided and protecting consumers when buying defective products, which work poorly or do not respond to the use declared by the seller or the good which is generally intended.


Returns are always free. A total guarantee of the customer, the company will replace any product in the package and not as described, damaged, different from the order or, in any case, to reimburse the amount on request of the customer at info@mokaor.it.

Change in the conditions of sale

On the occasion of any change to these conditions of sale, the Company will promptly publish the new conditions of sale changed on site.

The sale conditions changed become an integral part of new contracts, as of the first order placed by customers, following their publication on the site. In the case of orders already submitted before notification, it will apply the previous version of the conditions of sale.


The customer agrees with all the conditions set. They are automatically approved when ordering. Anything not specified in this agreement reference is made to the rules of the Italian Civil Code.


For any dispute or controversy is designated as the competent Court to Vercelli. We segnalate to customer the website Online Dispute Resolution

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